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Your go-to guide for all things Pete & Gabi.

FREQUENTLY ASKED QUESTIONS

How does the platform work?
The platform leverages conversational AI to handle inbound and outbound calls, provide human-like interactions, and transfer calls to team members seamlessly. It automates processes like customer service inquiries and recruitment activities, enabling businesses to operate efficiently.
The platform offers multilingual support, automated call handling, call routing, CRM integration, data analytics, call recording, and access to transcripts. It also supports scalable solutions for startups and enterprises.
Enterprise-grade features include advanced security protocols (GDPR, CCPA, HIPAA compliance), customizable routing rules, integration with various tools and CRMs, and the ability to handle high call volumes.
The voice agent can handle customer service inquiries, recruitment processes (e.g., candidate screening and interview scheduling), lead generation, appointment scheduling, and more.
Yes, automations can be set up for tasks such as routing calls, scheduling interviews, and managing customer inquiries, freeing up time for team members to focus on higher-value tasks.
How does the AI Assistant deliver human-like voice interactions and handle multiple languages?
The assistant is powered by advanced conversational AI technology, which enables natural-sounding, empathetic, and multilingual interactions across various regions and cultures.
Yes, the AI agent can manage both inbound and outbound calls effectively, introducing itself as an AI representative at the start of the conversation for transparency.
The assistant can integrate with your existing systems, using data to provide personalized and contextually relevant interactions.
Yes, the AI agent can transfer calls seamlessly to specific team members or departments via direct extensions, queues, or custom routing rules.
The assistant collects caller information, notes key details from the conversation, and passes them along during call transfers. It also provides call transcripts and recordings for review.
Yes, the AI can make outbound calls and discloses its identity as an AI assistant to maintain transparency with customers.
Is the platform available in my language or region?
Yes, the platform supports multiple languages and operates worldwide.
Yes, the platform is designed to be user-friendly, with a simple interface. Additionally, support is available to assist with any issues or questions.
Yes, all conversations are recorded and stored securely, allowing you to access and review transcripts and recordings.
Is there an option for larger enterprises?
Yes, the platform offers customized solutions for enterprises, including advanced features and scalable infrastructure.
Yes, flexible pricing and tailored solutions are available for startups and nonprofits to help them integrate conversational AI affordably.
The best plan depends on your business needs. For example, as a startup recruitment agency with two recruiters, the platform could automate candidate screening and interview scheduling to save time and enhance efficiency.
What integrations are supported?
The platform supports integrations with tools like LinkedIn, Indeed, Zoom, Google Calendar, and CRMs. It also offers an open API for custom integrations.
Are you compliant with privacy regulations?
Yes, the platform complies with major privacy regulations, including GDPR, CCPA, and HIPAA.
The platform uses enterprise-grade encryption, secure data centers, and strict access controls to ensure data safety. Regular security audits and 24/7 monitoring are also in place.
How can I try the platform?
The platform offers demos and tailored consultations to showcase its capabilities and help you determine its suitability for your business.
How many concurrent calls can I make with the platform?
The platform supports hundreds of concurrent calls, depending on the plan and configuration.
Calls can be transferred through direct extensions, queues, or the web and mobile interface. Custom routing rules can also be set up for efficient call transfers.
The team receives caller information, such as name, phone number, and relevant conversation notes. This ensures a smooth transition and avoids repetitive conversations.
Will the customer know they are talking with an AI representative?
Yes, the AI discloses its identity as an AI assistant at the beginning of conversations for transparency.
How does Rebecca work as an AI interviewer?
Rebecca is an AI screening tool that conducts structured, on-camera interviews. She uses job-specific prompts, checks technical skills, soft skills, and communication ability, and scores candidates in real time.

Bottom line: She helps hiring teams put their focus on the top fits. 

Rebecca can be deployed in one week. Most recruiting teams using Rebecca begin screening candidates within days of going live—immediately reducing manual workload and also maintaining interview quality.
Once a candidate is added to your CRM, Rebecca will start SMS outreach followed by a prequalifying call to assess eligibility. She then schedules interviews with candidates that meet the relevant criteria and conducts these interviews to provide your hiring with a shortlist of top talent.
Rebecca excels at evaluating soft skills. Using advanced conversational analysis, she measures variables like speech patterns, response structure, and engagement quality during interviews.

This gives you comprehensive soft skill assessments that complement the technical evaluations. 

Rebecca's AI based interview platform is helping companies in a big way. Organizations have already seen an 80% reduction in time-to-hire and 60% decrease in cost-per-hire, and within 90 days. This doesn’t even measure the manual screening hours saved, or reduced recruiter workload. Rebecca also improves hire quality through consistent evaluation standards.
Yes. By design. Rebecca clearly identifies herself as an AI interviewer at the beginning of each interaction. She maintains high ethical standards while building candidate trust through transparency and honesty. Most candidates appreciate the consistency and bias-free evaluation process that’s provided.
Rebecca breaks open critical recruitment bottlenecks, like candidate volume overload, inconsistent interview quality, and scheduling chaos. Recruitment leaders use our AI screening tool to reduce manual screening time and enable 24/7 interview availability.
Rebecca is one AI video interview platform that integrates seamlessly with top ATS systems, including Workday and Bullhorn. Using secure APIs, she syncs candidate profiles, interview results, and scoring data to existing recruitment workflows automatically. No manual data entry required, and no disruption.
The AI screening process begins when candidates apply. Rebecca contacts applicants within minutes, conducts comprehensive interviews with role-specific questions, and evaluates responses in real-time. She scores candidates on technical skills, suitability, and communication abilities, then automatically shortlists the top 5-10 for human review.
Rebecca adapts for any role type. For technical positions, she acts as AI video interviewer for coding assessments and evaluates problem-solving skills. For non-technical roles, she focuses on soft skills, cultural alignment, and role-specific competencies.
Yes. You can choose to subscribe to either Rebecca’s end-to-end package or just her interviewer functionality that helps hiring teams conduct interviews at scale while sharing comprehensive metrics from each conversation.
Yes. You can choose to subscribe to either Rebecca’s end-to-end package or just her interviewer functionality that helps hiring teams conduct interviews at scale while sharing comprehensive metrics from each conversation.
Rebecca integrates directly with your calendar system to identify available time slots and automatically reschedules interviews to available times when candidates request changes. She then sends confirmation messages to candidates and updates your CRM with the revised schedule.
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