AI Calling Compliance & Regulatory Framework 

Summary 

With Pete & Gabi, you stay compliant and safe. 

Our AI calling platform operates under strict compliance protocols designed to meet or exceed regulatory requirements across all jurisdictions. We’ve built an enterprise-grade security infrastructure that ensures full adherence to telecommunications, data privacy, and industry-specific regulations while maintaining the conversational intelligence that drives business results. 

Legal & Regulatory Compliance

1. TCPA & FCC Compliance Assurance

• TCPA requires consent for automated calls. We collect and maintain documented consent before placing any automated calls, ensuring full legal protection. 

• FCC mandates DNC registry compliance.  All calls are automatically checked against national and state Do Not Call registries before every dialing campaign. 

• TCPA requires immediate opt-out processing. Opt-out requests are processed instantly and suppression lists are updated in real-time. 

• Federal law restricts calling hours. Pete & Gabi enforces time-of-day restrictions, only placing calls between 8 AM – 9 PM in the recipient’s local time zone. 

    B2B vs. B2C Call Consent Rules: 

• Pete & Gabi distinguishes between business-to-business (B2B) and business-to-consumer (B2C) calls for regulatory purposes.  

• • B2B calls may be made under exemption rules if there’s an existing business relationship. 

• • B2C calls require prior express written consent before AI or prerecorded voice calls can be made. 

• We also help clients structure their valid consent collection processes (see FAQs for examples). 

    Consent Collection Support: 

• We provide clients with template consent language, web form implementation guidance, and email templates to ensure all customer outreach meets the regulatory standards for written consent. 

    Client Compliance Responsibilities: 

• Clients are responsible for ensuring their customers have agreed to receive AI-assisted or automated calls.  

• Pete & Gabi will:  

• •  Supply opt-out links, sample disclosures, and technical controls  

• •  Enforce suppression lists and logging  

• Note that clients must ensure any outreach lists meet regulatory consent standards.

2. Clear AI Disclosure

• FCC requires clear AI identification. Pete & Gabi opens every call with mandatory transparency:

  “Hello, this is Pete/Gabi, an AI assistant calling on behalf of [Company name]. This is an AI-assisted call.” 

• Federal law prohibits deceptive practices. We maintain complete alignment with FCC disclosure requirements through honest, upfront communication. 

• Regulations demand truthful representation. Clear identification of AI involvement in every interaction eliminates misleading or deceptive practices. 

3. Global Privacy Protection

    US Regulations:

• CCPA/CPRA requires explicit consent and data rights. Pete & Gabi protects California privacy rights by collecting granular consent, processing deletion requests, and providing transparent data usage disclosures. 

    Canada Regulations:

• CRTC requires National DNCL compliance for telemarketing calls. We automatically scrub the National Do Not Call List before placing any calls to Canadian numbers, ensuring full compliance with CRTC cold calling rules. 

    International Standards:

• GDPR mandates lawful basis and data subject rights. Pete & Gabi implements privacy by design, logging access/deletion requests immediately and maintaining detailed consent records. 

• PIPEDA telemarketing compliance requires purpose limitation and breach notification. We adhere to data minimization principles and execute breach notifications within 72 hours when required. 

    State Specific Compliance:

• Pete & Gabi automatically adjusts campaign delivery to avoid states with AI or robocall restrictions unless legal conditions are met. 

• Our platform supports state-level opt-out enforcement, time zone enforcement, and dynamic call suppression as needed. 

4. Industry-Specific Requirements

• HIPAA requires Business Associate Agreements and technical safeguards. We execute comprehensive BAAs, implement administrative and technical safeguards, and maintain audit trails ensuring health information remains protected. 

• GLBA/ECOA mandate customer protection and fair practices. We protect customer financial information through encryption and access controls while maintaining non-discriminatory communication across all interactions. 

• International calling laws require local compliance. We ensure automatic verification of compliance requirements across 50+ countries, local calling restriction checks, consent confirmation, and disclosure mandates before every international call. 

Security & Data Protection 

1. Enterprise-Grade Security 

• Industry standards require AES-256 encryption. Pete & Gabi encrypts all data at rest and in transit using high-end security protocols, ensuring zero data exposure during transmission or storage. 

• Security frameworks mandate multi-factor authentication. We use MFA for all administrative access, preventing unauthorized system entry even with compromised credentials. 

• Compliance standards demand 24/7 monitoring. Continuous threat monitoring with automated detection systems helps identify and respond to security incidents in real-time. 

• Access control regulations. Role-based access controls and limited data access are in use, so access is only provided for what each user needs to perform their functions. 

2. Data Governance 

• Privacy laws require automated data lifecycle management. Pete & Gabi manages retention schedules based on regulatory requirements and automatically purges expired information to prevent unauthorized data retention. 

• Security standards mandate secure data destruction. Adherence is established for NIST 800-88 protocols to permanently destroy sensitive data when retention periods expire, ensuring complete data erasure. 

• Consent regulations demand granular permission tracking. We track specific permissions for each communication type and provide immediate opt-out mechanisms across all channels. 

• Audit requirements necessitate immutable logging. Pete & Gabi creates tamper-proof logs of all system activities, maintaining detailed audit trails for telemarketing compliance verification and forensic analysis. 

• Recording retention policy. Where legally permissible, Pete & Gabi records and transcribes calls for auditing. Clients can configure how long call data is retained based on internal policy or legal guidance. 

Certifications & Validation 

1. Current Certifications 

• SOC 2 Type II standards require annual security audits. We conduct rigorous third-party security assessments to verify operational effectiveness and control implementation. 

• ISO 27001 certification demands comprehensive security management. Pete & Gabi maintains certified information security management systems across all operations, ensuring systematic risk management. 

• HITRUST CSF requires healthcare-specific security controls. Full compliance with comprehensive healthcare security framework requirements is met for handling protected health information. 

2. Compliance Monitoring 

• Regulatory frameworks require real-time validation. Our platform ensures continuous validation of compliance requirements during every interaction, preventing violations before they occur. 

• Compliance standards mandate immediate violation reporting. Instant notifications are triggered when potential compliance issues arise, enabling immediate corrective action. 

• Regulatory changes require automatic system updates. We automatically implement new compliance requirements without service interruption, ensuring continuous adherence to evolving regulations. 

• Oversight requirements demand transparency. Pete & Gabi update compliance status in real-time to give you complete visibility into your regulatory status across all campaigns. 

Your Protection & Support 

1. Risk Mitigation 

• Pete & Gabi prevents compliance violations before they happen with automated checking systems. 

• Legal risk is minimized through strict adherence to all applicable regulations. 

• We protect your reputation with transparent, ethical AI practices that build customer trust. 

2. Implementation Support 

• Pete & Gabi conducts pre-deployment compliance assessments to identify regulatory requirements for your industry. 

• We configure custom policies tailored to your specific compliance needs. 

• We also provide ongoing regulatory consulting and comprehensive audit support. 

• Finally, Pete & Gabi delivers employee training programs on compliance requirements and best practices.