Automate your calls with the best AI calling software for call centers automation
AI calling service for customer support automation enables you to make or receive phone calls anytime. They create human-like conversations to execute calls quickly and integrate CRMs to manage customer relationships.
Olivia AI by Pete & Gabi answers, qualifies, schedules and transfer phone calls for call centers without IVR or sales reps. It can be installed and running live (to help with call volume) in just 5 days.
Best AI Calling Solution for Call Centers
How to find the top AI calling platform for contact centers?
Automated calling from an AI system is handled, including immediate, conversational AI responses, intelligent routing of calls, and synchronization with the CRM. Most systems that use AI also provide the following features:
- Automated call handling, 24/7
- Management of real-time, live conversations during calls
- Qualification of leads while on call
- Smart routing/transferring of calls to the right person
- Tracking through integration with CRM systems
AI tools can automate contact center operations to address missed calls, delays, and poor follow-up, hence businesses stop losing revenue and start capturing every opportunity.
Engagement Rate of Prospects that Respond
Reduction in Time to Manually Follow Up
In Total Annual Revenue Recovered
AI calling solution for 24/7 customer service
AI tools for contact center reminders and follow-ups
Which AI tools can automate call center operations?
AI calling software with call routing and IVR replacement combine all your calls such as incoming, outgoing calls and queued calls into one dashboard without any manual configuration.
Olivia AI offers the following:
Full automation of all incoming & outgoing calls
Real-time management of conversations
Live monitoring of Conversations (with Status updates)
Visibility of queue & position in queued calls
Full history of every call
Complete transcript of all calls automatically generated
Outcome summaries & insights from each call
Real-time data and historical data access
No installation needed
Technology
AI calling service for AI call automation: How does it work?
AI calling service relies on speech recognizer systems with machine learning to execute automated phone calls without the need for a live operator.
Olivia AI uses:
Low latency speech AI technology providing natural human-like conversational interactions
History of the previous calls to provide proper context when responding to incoming calls
Ability to handle real-time objections and answer live customer questions during an interaction
Customized call flows based on the previous call interactions
No-Code Setup
How does AI calling automation for call centers work?
Top AI calling platforms for inbound and outbound calls integrate with CRMs to execute real-time calls and record everything automatically.
Make every conversation count
Speak to our Expert
Hello! I'm Clancy Ryan, Head of AI
I guide the training and optimization process of our AI Agents, including contextual refinement, objection handling, and real-time conversation at high volumes. Curious to know how your business could make money using our AI agent?
Every call drives results
What are the Benefits of using AI tools for reminders and follow-ups in a call center?
AI solutions for the contact center space will look at your pipeline creation and reactivation rather than call volume alone, ensuring every interaction contributes to growth.
With Olivia AI, sales results are driven by real data and measurable outcomes.
+1.5X
AI vs Manual Calling Customers Acquired
+40%
Conversion to Customer
-20%
Churn Reduced
+20%
Revenue from Up-sells/Cross-Sells/Promotional
Source: Olivia AI deployment data from Pete & Gabi enterprise use cases.
Features
How do support teams use AI calling software for appointment booking?
Inbound and outbound calls are handled by AI calling service for appointment booking in call centers and provide routing or appointment scheduling with full automation capabilities.
Olivia AI has the following key features:
- 100 Simultaneous Calls
- Custom CRM Scripts
- Qualified Lead Transfers
- Auto Updates to CRM from Call Outcomes
- No Long-Term Contract Requirement
AI Calling Automation Use Cases
How do contact centers use AI calling platforms?
AI Calling Solutions can automate inbound/outbound telemarketing calls and connect customers with various departments (e.g.: support, billing, and sales).
In-bound call support
24/7 outside call campaign
Pre-qualified caller follow-ups
Drive inbound calls and handle billing inquiries to create new customer accounts
Olivia AI helps with:
Integrations
AI call center platform with CRM integration
Best AI calling solution for customer support teams functions by connecting with the following types of sales teams:
Salesforce
HubSpot
Zoho CRM
Pipedrive
Email/SMS
Sugar CRM
Service Now
REST API
Industries
What are the best AI call answering solutions across industries?
AI tools can automate contact center operations and can be tailored for workflows, compliance, and service needs.
Healthcare
Healthcare organizations can process patient inquiries and appointments 24/7 with call center AI calling service.
Financial Services
AI can qualify borrowers, handle compliance, and respond to customer inquiries quickly and easily using with call center AI calling solution for financial services
Real Estate
Real-estate professionals can quickly qualify prospective buyers and sellers, set up property showings, and follow up with them after showings powered by an AI calling service for call centers.
Insurance
Insurance professionals can process claims, issue quotes, and manage policy renewals quickly and effectively using an AI-based telemarketer service.
Telecommunications
Businesses in the telecommunications industry can retain customers, provide plan upgrades, and answer customer inquiries quickly and easily using call center AI calling solutions.
Education
Automate student enrollment, verify eligibility, and follow up with students using AI call center services in education sector
Utilities
Utility providers can send notifications, provide updates to customers on billing, and send out updates to customers who need services by automating the phone process using the AI contact center service.
Hospitality
The hospitality industry can use AI call center calling solutions to manage customer requests, reservations, and upsell opportunities for services.
Automotive
AI contact center services can be used by automotive organizations to remind customers about service appointments, follow up with leads from new businesses, and re-engage customers with the organization.
Professional Services
Service providers can automate the client intake process, set up appointments, and follow up with customers by using AI calling center solution.
Staffing & Recruiting
Screen candidates, set interviews, and check candidate availability using an AI call center service that automates the recruitment process.
Marketing
Deploy AI call center service solutions to quickly and easily run surveys, engagement activities, and collect customer feedback for marketing on a mass scale.
AI calling platform optimized for Real Results
How to choose the best AI calling platform?
Discover the results of using AI agents that make and answer phone calls for dormant B2B accounts
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FREQUENTLY ASKED QUESTIONS
What is AI calling software for call centers?
AI calling services for contact centers are used to automate, qualify, book, route and update CRM for inbound and outbound calls.
How does an AI calling solution handle call routing?
Using Voice AI, the system can understand the intent of the caller in real time and will automatically create a route for the caller based on what department or agent should handle their call. Voiceflow, SoundHound, Solda.ai and Pete & Gabi offer tools to provide accurate routing through conversational AI.
How do AI tools handle inbound/outbound calls?
AI software will automatically handle incoming and outgoing calls by utilizing the following train stations in the telecommunications industry: telephony, voice recognition, natural language processing (NLP), and text to speech (TTS).
What are the benefits of AI calling software for 24/7 customer service?
All telephone calls will be answered at any time of day, from any time zone and during any holiday.
What are the best affordable AI solutions for small call centers?
Affordable AI solutions for small contact centers swiftly set up and scale operations with automated phone communications. Companies such as Pete & Gabi, CloudTalk, Vodex.ai, VoiceSpin and SalesAPE.ai have low-cost, high-performance Voice AI products suitable for growing, small businesses.
Convert conversations into revenue
Ready to automate your call center with AI calling software?
Scale conversations, boost revenue, no extra staff.
