Speed up Pipedrive with Olivia AI
Olivia is your AI call agent that answers, qualifies, and follows up on every call Then it writes the result back directly to Pipedrive. No lost chances. No data entry by hand. No calls to dead ends.
Once connected, every conversation that Olivia AI has becomes a Pipedrive record that your team can act on immediately.
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What Olivia AI can do in Pipedrive
See Olivia AI in action inside Pipedrive
Real-time qualification, answers every call
Olivia AI answers inbound calls or makes outbound calls for you, asks the right qualifying questions based on your playbook, and hands off warm leads when they’re ready.
Creates and updates Deals, Persons, and Organizations
As soon as a call is finished, Olivia AI generates structured data such as call outcome, qualification score, and next steps, and writes it directly into the right Pipedrive record. No agent needs to touch a keyboard.
Brings live context from Pipedrive into the conversation
Olivia AI can search for existing Person, Organization, or Deal records while on a call, so she’s talking with full context rather than starting from scratch, even on a repeat caller.
Powers your current Pipedrive workflows
Once the call is over, Olivia AI can activate your current Pipedrive workflows and automations such as activity creation, follow-up sequences, notifications, and deal rotation between stages. It works alongside Pipedrive’s AI Sales Assistant, keeping win probability, deal health, and pipeline data fresh without breaking your workflow, and fits seamlessly into your existing Pipedrive deployment.
Deployment
Simple, secure, no middleware required
No manual work for you, 100% managed by our integration team. You won't have to set up OAuth, map fields, or write a single line of code. Our team builds and owns the entire connection from Olivia AI to your Pipedrive account, end to end.
Connection & setup
We connect to your sandbox and production Pipedrive accounts and authenticate for you.
Data mapping
We may call data like outcomes, qualification scores, and next steps to the right fields across Deals, Persons, Organizations, and any custom fields in your account.
Call flow design and setup
We collaborate with you to develop Olivia AI's call flows and qualification logic from your existing playbooks.
Testing & go-live
We make sure everything works by running calibration calls in sandbox, validating every write and workflow trigger, and only moving to production once we've proven it.
Ongoing support
After launch our team stays on to make sure your integration is working and to manage changes to your Pipedrive environment.
Our implementation team is experienced and available 24/7, so you can go live with Olivia AI + Pipedrive quickly, easily, and completely hands-off for your team.
Talk to our team about your integration today
Developed by our Integration Team
A direct dedicated connection
With Olivia AI's native Pipedrive integration, there is no middleware or third-party workarounds. It's a direct, purpose-built link. Our in-house integrations team handles it all for you, so your engineers can focus on their own work without the burden of setup.
100%
Calls answered within 2 rings
70 - 80%
Decrease in manual CRM data entry
35 hrs
Average hours saved per rep, per month
~991 ms
Average time from call to record creation in Pipedrive
Why Teams Adore Olivia AI
A call agent who never lets a lead go cold
It's like giving every rep an assistant that never misses a call, never forgets to log it, and never lets a hot deal sit untouched in a stage.
Take more calls, qualify consistently, and give your team a self-updating Pipedrive pipeline.
Find out more about Olivia AI features
From Dormant Accounts to Recovered Revenue
How Customer reduced response time with Olivia AI + Salesforce
[Customer] needed to reduce lost inbound leads due to slow follow-up, and maintain a clean Salesforce pipeline without increasing headcount. Olivia AI now answers all calls and logs the outcome in Salesforce automatically.
FREQUENTLY ASKED QUESTIONS
Does Olivia AI work with sandbox and production Pipedrive accounts?
Yes. Olivia AI works with both Pipedrive sandbox and production accounts, which you can connect via OAuth from the Olivia AI Integrations tab.
Does it support custom fields and custom pipelines?
Yes, if the connected Pipedrive user has permission to read or write to the field or pipeline. This includes fields used alongside the AI Sales Assistant, since the connection is through standard Pipedrive APIs.
When does Olivia AI write to Pipedrive?
Olivia AI can write to Pipedrive during a call when a qualifying event occurs, and after the call for follow-up actions and automations.
How is my calling data secured?
Olivia AI protects calling data both in transit and at rest using appropriate security controls.
Can we do the integration or your team?
Our integration team takes care of the whole setup process, from authentication to field mapping and call flow configuration and testing. Your engineers or admins don't have to do any manual work at all.
What is the pricing for a Pipedrive-connected agent?
Pricing depends on your call volume and requirements. Contact our team for a quote tailored to your needs.
Related integrations
Olivia AI integrates seamlessly with the Pipedrive tools your team already relies on, including the AI Sales Assistant, as well as other Pipedrive integrations to power your workflows and business processes.