See how AI-powered automation elevates your utility operations
BOOST PRODUCTIVITY & RESOLVE CUSTOMER ISSUES FASTER
Our conversational AI handles high-volume customer queries, outage updates, appointment scheduling, and service requests. Your team stays focused on improving service delivery and keeping communities running with the services they need.
Keep customer operations moving without the bottlenecks
SEVERAL HOURS
DAILY ARE LOST BY UTILITY TEAMS TO REPETITIVE CALLS, STATUS CHECKS & SCHEDULING TASKS
Pete & Gabi handle the high-volume, low-complexity calls automatically—so your people stay focused on delivering dependable service at scale.
Instant Customer Response
Pete & Gabi acknowledge service requests, outage reports, and inquiries within seconds, improving customer service and heading off frustration.
Faster Issue Resolution
Automate triage, gather key details, and route customers to the right teams without delay.
Always-On Service
Pete & Gabi support your customers 24/7, staying effective, efficient, and consistent during peak seasons or unexpected surges.
Handle Peak Load without Breaking
Manage call surges, billing season volume, and emergency spikes without adding staff or overwhelming your team.
From inquiry to resolution—Pete & Gabi handle every touchpoint
END-TO-END AUTOMATION FOR
UTILITY CUSTOMER SERVICE
Eliminate Hold Times
Respond to every call instantly with AI that handles billing questions, service requests, and outage updates in real time.
Payment Processing on Autopilot
Pete & Gabi verify account details, collect payment information, and send receipts without tying up agent time.
Handle Routine Issues Automatically
AI resolves common problems—password resets, service start/stop requests, billing explanations—while syncing updates to your CRM.
Stop Service Appointment No-Shows
Pete & Gabi’s proactive engagement and reminders cut missed appointments for field service calls.
Recover Revenue from Dormant Accounts
Re-engage customers through automated, empathetic outreach that offers flexible payment arrangements.
Smoother operations, happier customers, and better margins
Why Utility Leaders Are Deploying AI Voice Agents
Bottom line?
AI isn't just handling calls—it's fixing the structural problems that make utility customer service expensive, slow, and frustrating for everyone involved.
less equipment downtime with AI
better predictive maintenance
faster outage responses
decrease in operational costs
The proof is in the performance
HEAR OUR AI CALL AGENTS IN ACTION
Want to see how Pete & Gabi can supercharge your customer service workflows?
Try it for Yourself
Automated AI-powered calling agents that deliver results.
EFFORTLESSLY SIMPLE
Get started in four simple steps:
Read a case study showing real results fast
AI Calling That
Delivers Growth
A municipal utility was drowning in calls during storm season due to widespread outages, overwhelmed agents, and frustrated customers unable to get timely updates. By the time agents did respond, many customers had already filed complaints with regulators.
After deploying Pete & Gabi’s AI customer service agents, they started experiencing faster information dissemination, reduced agent burnout, and improved customer trust. Within one storm season, they achieved:
increase in first-contact resolutions
faster scheduling-to-dispatch times
reduction in inbound call backlog
faster overall workflow completion
Any sector. Any industry.
Every Possibility
with Olivia AI
Testimonials
Don’t Just Take Our Word for It
Outage calls used to absolutely crush our bandwidth. Pete & Gabi handle our surge events now, providing status updates and ETAs automatically.
Robert Chen,
Customer Operations Manager
It’s not uncommon that customers schedule meter installations or inspections and then nobody is home when our crews show up. This is a big benefit we’re seeing from AI agents—sending automatic confirmations and reminders. Our field teams are no wasting a lot less time on empty truck rolls.
James Thompson,
Field Operations Supervisor
We couldn’t go back, honestly. Our team focuses on complex issues instead of explaining meter reading 100 times a day.
Lisa Martinez,
Customer Service Director
Sign Up Monday.
BE UP & RUNNING BY FRIDAY
- No technical savvy needed.
- Instant productivity boost.
- No lock-in contracts. Cancel anytime.
- Suitable for firms of all sizes.
- Your competition isn’t waiting. Why are you?
