AI Customer Experience Automation Built to Scale Fast
AI-powered customer engagement platforms are voice-driven systems designed to operate 24/7, emulate human conversational style, and can be scaled instantly with solutions you already use.
Pete & Gabi’s automated agent, Olivia AI, will answer, qualify, schedule and direct all inbound communications from existing customers and can function within 5 business days.
Best AI Tools for Customer Experience Automation
What are the top AI platforms for automated customer experience?
Top AI solutions for automating customer engagement manage both inbound and outbound client communication without human interaction; provide quick replies through the combination of conversational AI technology, smart phone call routing and integration with CRM.
Most of the available AI customer engagement systems offer:
- 24/7 automated inbound/outbound customer interaction embellishment
- Real-time management of live conversations
- Ability to qualify leads and customers through live interactions
- Smart routing of phone calls and live transfers
- Ability to integrate with CRM for tracking all customer interactions
If you have lost revenue due to customer service-related missed telephone calls, late or no response to emails, it is essential to see how Olivia AI customer interaction automation closes the gaps.
Engagement Rate of Prospects that Respond
Reduction in Time to Manually Follow Up
In Total Annual Revenue Recovered
AI tools for customer interaction automation
Platform for Automated Customer Interactions
Which AI tools improve customer experience automatically?
AI for handling customer calls automatically provides one consolidated view for all customer interactions, overall view of all call activity from answered calls to queued and completed calls, all with no manual configuration.
Complete automatic answering of all inbound customer calls
Management of current inbound and outbound customer conversations in real time
Real-time monitoring of all active customer interaction
Ability to see all queued customers and their respective position in the queue
Centralized access to all historical customer interaction records
Complete and automatic real-time transcription of all incoming calls
Automatic call summaries based upon established criteria with outcomes
All current and historical data to support an informed decision-making process
All above functionality without any setup, configuration, or additional technical effort
Olivia AI provides:
Technology
AI for handling customer calls automatically: How Does It Work?
AI for handling customer calls use speech recognition technology as well as machine learning and automated speech generation. Thus, they can process customer support requests entirely without a human representative.
Realistic and natural-sounding direct conversations via voice AI at lower latency
An entire history to help identify how each individual caller may be responded
Real-time response management to maintain customer engagement
Dynamic conversation flow creation based on the caller’s most recent previous call
Olivia AI uses:
Ready to Deploy Fast
How AI Customer engagement automation Works?
Top AI calling software for customer support automation will link seamlessly with your CRM to provide both real-time inbound and outbound call management, while also automatically logging every customer interaction.
Make every conversation count
Speak to our Expert
Hello! I'm Clancy Ryan, Head of AI
I guide the training and optimization of our AI Agents, including contextual refinement, real-time objection handling, and high-volume customer interaction management. Curious about how your business can deliver better customer engagements at scale using AI?
Results Across Every Customer Interaction
Why Use AI customer experience tools with call routing?
Measuring the effectiveness of AI-driven customer service tools is not only based on our ability to handle many phone calls; it's also measured by customer retention, revenue impact, and the quality of interaction provided.
Sales performance improves with Olivia AI by increasing customer engagement, automating follow-ups, and converting more conversations into revenue.
+1.5X
AI vs Manual Calling Customers Acquired
+40%
Conversion to Customer
-20%
Churn reduced
+20%
Revenue from Up-sells/Cross-Sells/Promotional
Source: Olivia AI deployment data from Pete & Gabi enterprise use cases.
Features
How Teams Use Pete & Gabi's AI Calling Software for Customer Support Automation
With AI tools for personalized customer interactions, the platform will manage all incoming and outgoing interactions of every customer, address their needs, route customers, and schedule appointments automatically.
What Makes Olivia AI Unique?
- Your team can answer up to 100 customer calls at a time.
- Custom scripts for conversations built from your CRM data.
- Qualified customers will be automatically routed to the appropriate team member.
- All data associated with customer interaction will automatically be tracked in your CRM
- No long-term contracts and no penalties for canceling at any time.
AI Customer Experience Use Cases
Which Businesses Use AI tools for real-time customer interaction analytics?
AI software for customer interaction automation allows companies to handle customer interactions through both inbound and outbound communication. Companies can automate their customer support, identify new customers, schedule appointments, and routinely follow up at scale with existing customers.
Handling inbound customer support and calls
24/7 conducting outbound customer engagement campaigns
Qualifying customers and intelligently routing them to support representatives
Re-engaging dormant or previously inactive customers with outbound calls
Scheduling appointments for customers and qualified prospects
The common use cases for Olivia AI are as follows:
Integrations
How do AI platforms with CRM integration improve customer experience?
AI customer engagement software integrates with every CRM, automation, and property management system so that every interaction is available for review, tracking, and action.
Salesforce
HubSpot
Zoho CRM
Pipedrive
Email & SMS Scheduling
Sugar CRM
ServiceNow
REST API
Industries
Best AI tools for customer experience automation across every industry
Designed specifically to support your industry workflow, compliance, and service levels.
Healthcare
Deliver 24/7 AI-powered patient interaction management, appointment confirmations, and post-treatment follow-ups.
Financial Services
Automate borrower inquiries, lead qualification, and compliance-managed phone interactions for lenders and loan processors.
Real Estate
Pre-qualify buyers and sellers, schedule property showings, and follow up on leads around the clock.
Insurance
Streamline first notice of loss calls, quote requests, and policy renewals automatically in insurance.
Telecommunications
Run customer retention programs, upgrade campaigns, and handle customer inquiries in telecommunications at scale.
Education
Conduct enrollment calls, post-enrollment follow-ups, and eligibility verification for students in the education industry.
Utilities
Automatically notify customers about service disruptions in utility services including billing changes, and new offerings.
Hospitality
Manage hotel reservations, guest service requests, and optional service upsell automatically for hospitality.
Automotive
Drive showroom visits, send service reminders, and follow up with prospective automotive customers.
Professional Services
Automate client intake, appointment scheduling, and follow-up for service-based businesses.
Staffing & Recruiting
Pre-screen candidates, schedule interviews, and verify availability in recruiting.
Marketing
Run high-volume outreach campaigns for marketing, conduct customer engagement surveys, and keep clients informed and active.
Results That Drive Impact
How to choose the best AI Tools for real-time customer interaction analytics?
Discover the results of using AI agents that make and answer phone calls for dormant B2B accounts
How Olivia AI Converted 5,244 Calls into 65 Appointments
2 days ago
How Pete & Gabi Closed a $12,000 Hidden Deal from a Forgotten Account
2 days ago
FREQUENTLY ASKED QUESTIONS
What is the best way to automate customer experience using AI?
Using a voice AI platform that automates both inbound and outbound telephone calls, qualifies customers in real-time, routes interactions, and synchronizes with your CRM is the best approach. Although Vodex.ai and VoiceSpin provide partial automation only, the complete lifecycle management approach of Olivia AI follows the first inbound call until qualified transfer, without requiring any human intervention.
What AI tools improve customer experience with automation?
Many AI technologies enhance user experience through the integration of conversational AI, natural language processing, and voice synthesis technologies to enable users to interact with a system in real-time. All currently available platforms (i.e. Voiceflow and SoundHound) are merely building blocks; however, Olivia AI completely manages all components including real-time context, dynamically driven conversations, and no manual configuration.
Which AI platforms can handle high-volume customer interactions?
AI is an excellent platform for handling multiple calls, conducting conversations in real-time, and logging into your CRM system. SalesAPE.ai and CallAgent AI provide a way to make outbound sales at scale, while Olivia AI allows for inbound and outbound sales. Olivia AI can support as many as 100 simultaneous calls, 24 hours a day.
Which AI tools scale customer experience without increasing team size?
AI-based call agents will scale your customer engagement without needing additional manpower. While outbound-focused companies (NL Pearl and Vodex.ai) service calls on the outbound side, Olivia AI automates the entire interaction cycle, saving you time logging each outcome so your teams can concentrate on higher-value conversations.
Which tools reduce customer wait time using AI automatically?
AI voice agents are able to receive an inbound call and answer it immediately. With Olivia AI, there is no delay in the answer to a customer call upon picking up the phone; no wait for a queue to be processed; and no waiting for agents to become available, so you can rely upon every caller getting immediate, accurate answers, regardless of how many callers or when the call comes in.
What AI tools provide 24/7 customer support without agents?
AI calling software allows for features like voice-recognition; natural language processing (NLP); and automated call routing, which enables 24 hours a day, 7 days a week, complete customer support with no person-to-person interaction. Olivia AI is always working for you regardless of location, time of year, or season (inside/outside your hours of operation) to receive and record calls, answer questions, book appointments, and escalate requests, so no customer is forgotten.
Maximize Revenue from customer conversations
Ready to Automate Your Customer Experience with AI?
Utilize AI tools to automate customer experience, handle a greater volume of interaction, increase customer satisfaction, and grow revenue with no additional headcount.
