AI Customer Experience Automation Built to Scale Fast
AI-powered customer engagement platforms are voice-driven systems designed to operate 24/7, emulate human conversational style, and can be scaled instantly.
Pete & Gabi’s automated agent, Olivia AI, will answer, qualify, schedule and direct all inbound communications from existing customers automatically.
Best AI Tools for Customer Experience Automation
What are the top AI platforms for automated customer experience?
Top AI solutions for automating customer engagement manage both inbound and outbound client communication. It provides quick replies through the combination of conversational AI technology, smart phone call routing, and integration with CRM.
Most of the available AI customer engagement systems offer:
- Automate inbound and outbound customer interactions 24/7.
- Manage live customer conversations in real time.
- Qualify leads and customers through intelligent live interactions.
- Route calls intelligently and transfer customers to live agents when needed.
- Integrate with your CRM to track every customer interaction automatically.
If you have lost revenue due to customer service missed calls, late or no response to emails, Olivia AI customer interaction automation closes the gaps.
Engagement Rate of Prospects that Respond
Reduction in Time to Manually Follow Up
In Total Annual Revenue Recovered
AI tools for customer interaction automation
Platform for Automated Customer Interactions
Which AI tools improve customer experience automatically?
AI for handling customer calls automatically provides one consolidated view for all customer interactions. You can see an overall view of all call activities from answered calls to queued and completed calls.
Complete automatic answering of all inbound customer calls
Management of current inbound and outbound customer conversations in real time
Real-time monitoring of all active customer interaction
See all queued customers and their respective position in the queue
Access all historical customer interaction records from one centralized platform.
Transcribe every inbound call automatically in real time.
Summarize every call with outcomes based on predefined criteria.
Analyze current and historical customer data to support informed decision-making.
Deploy without setup, configuration, or additional technical effort.
Olivia AI provides:
Technology
AI for handling customer calls automatically: How Does It Work?
AI for handling customer calls use speech recognition technology as well as machine learning and automated speech generation. Thus, they can process customer support requests entirely without a human representative.
Deliver realistic, natural-sounding voice conversations with low-latency AI.
Leverage complete customer history to personalize every conversation.
Manage customer responses in real time to maintain engagement.
Generate dynamic conversation flows based on each caller's previous interactions.
Olivia AI uses:
Ready to Deploy Fast
How AI Customer engagement automation Works?
Top AI calling software for customer support automation will link seamlessly with your CRM to provide both real-time inbound and outbound call management.
Make every conversation count
Speak to our Expert
Hello! I'm Clancy Ryan, Head of AI
I guide the training and optimization of our AI Agents, including contextual refinement, real-time objection handling, and high-volume customer interaction management. Curious about how your business can deliver better customer engagements at scale using AI?
Results Across Every Customer Interaction
Why Use AI customer experience tools with call routing?
Measuring the effectiveness of AI-driven customer service tools is not only based on our ability to handle many phone calls. It's also measured by customer retention, revenue impact, and the quality of interaction provided.
Sales performance improves with Olivia AI by increasing customer engagement, automating follow-ups, and converting more conversations into revenue.
+1.5X
AI vs Manual Calling Customers Acquired
+40%
Conversion to Customer
-20%
Churn reduced
+20%
Revenue from Up-sells/Cross-Sells/Promotional
Source: Olivia AI deployment data from Pete & Gabi enterprise use cases.
Features
How Teams Use AI Calling Software for Customer Support Automation
AI calling software platform will manage all incoming and outgoing interactions of every customer, address their needs, route customers, and schedule appointments automatically.
What Makes Olivia AI Unique?
- Handle up to 100 customer calls simultaneously.
- Personalize conversations using custom scripts built from your CRM data.
- Route qualified customers automatically to the appropriate team member.
- Track every customer interaction automatically within your CRM.
- Scale without long-term contracts or cancellation of penalties.
AI Customer Experience Use Cases
Which Businesses Use AI tools for real-time customer interaction analytics?
AI software for customer interaction automation allows companies to handle customer interactions through both inbound and outbound communication. Companies can automate their customer support, identify new customers, schedule appointments, and routinely follow up at scale with existing customers.
Handling inbound customer support and calls
Conducting outbound customer engagement campaigns 24/7
Qualifying customers and intelligently routing them to support representatives
Re-engaging dormant or previously inactive customers with outbound calls
Scheduling appointments for customers and qualified prospects
The common use cases for Olivia AI are as follows:
Integrations
How do AI platforms with CRM integration improve customer experience?
AI customer engagement software integrates with every CRM, automation, and property management system.
Salesforce
HubSpot
Zoho CRM
Pipedrive
Email & SMS Scheduling
Sugar CRM
ServiceNow
REST API
AI Voice Agents for Modern Businesses
Automate Conversations with Olivia AI
Industries
Best AI tools for customer experience automation across every industry
Designed specifically to support your industry workflow, compliance, and service levels.
Healthcare
Deliver 24/7 AI-powered patient interaction management, appointment confirmations, and post-treatment follow-ups.
Financial Services
Automate borrower inquiries, lead qualification, and compliance-managed phone interactions for lenders and loan processors.
Real Estate
Pre-qualify buyers and sellers, schedule property showings, and follow up on leads around the clock.
Insurance
Streamline first notice of loss calls, quote requests, and policy renewals automatically in insurance.
Telecommunications
Run customer retention programs, upgrade campaigns, and handle customer inquiries in telecommunications at scale.
Education
Conduct enrollment calls, post-enrollment follow-ups, and eligibility verification for students in the education industry.
Utilities
Automatically notify customers about service disruptions in utility services including billing changes, and new offerings.
Hospitality
Manage hotel reservations, guest service requests, and optional service upsell automatically for hospitality.
Automotive
Drive showroom visits, send service reminders, and follow up with prospective automotive customers.
Professional Services
Automate client intake, appointment scheduling, and follow-up for service-based businesses.
Staffing & Recruiting
Pre-screen candidates, schedule interviews, and verify availability in recruiting.
Marketing
Run high-volume outreach campaigns for marketing, conduct customer engagement surveys, and keep clients informed and active.
Built for Inbound & Outbound Calls
DEPLOY HUMAN-LIKE
AI CALLING WITH OLIVIA AI
Results That Drive Impact
How to choose the best AI Tools for real-time customer interaction analytics?
Discover the results of using AI agents that make and answer phone calls for dormant B2B accounts
How Olivia AI Engaged 1,092 Calls and Delivered 35 Qualified Transfers for Home Inspection Company
2 days ago
How Rebecca AI Processed 11,833 Candidates Without a Single Recruiter
2 days ago
FREQUENTLY ASKED QUESTIONS
What is the best way to automate customer experience using AI?
Using a voice AI platform that automates both inbound and outbound calls, qualifies customers, routes interactions, and synchronizes with your CRM.
The complete lifecycle management approach of Olivia AI follows the first inbound call until qualified transfer, without requiring any human intervention.
What AI tools improve customer experience with automation?
Many AI technologies enhance user experience by integrating conversational AI, natural language processing, and voice synthesis to enable users to interact with a system.
Olivia AI completely manages all components including real-time context, dynamically driven conversations, and no manual configuration.
Which AI platforms can handle high-volume customer interactions?
AI is an excellent platform for handling multiple calls, conducting conversations in real-time, and logging into your CRM system.
Olivia AI allows for inbound and outbound sales. She can support as many as 100 simultaneous calls, 24 hours a day.
Which AI tools scale customer experience without increasing team size?
AI-based call agents will scale your customer engagement without needing additional manpower.
Olivia AI automates the entire interaction cycle, saving you time logging each outcome so your teams can concentrate on higher-value conversations.
Which tools reduce customer wait time using AI automatically?
AI voice agents are able to receive an inbound call and answer it immediately.
With Olivia AI, there is no delay in answering a customer call; no queues; and no waiting agents to become available. You can rely upon every caller getting immediate, accurate answers, regardless of how many callers or when the call comes in.
What AI tools provide 24/7 customer support without agents?
AI calling software allows for features like voice-recognition; natural language processing; and automated call routing. It works 24 hours a day, 7 days a week, complete customer support with no person-to-person interaction.
Olivia AI works regardless of location, time, or season to receive and record calls, answer questions, book appointments, and escalate requests.
Maximize Revenue from customer conversations
Ready to Automate Your Customer Experience with AI?
Utilize AI tools to automate customer experience, handle a greater volume of interaction, increase customer satisfaction, and grow revenue with no additional headcount.
