Best AI Inbound Call Agents for Businesses
All incoming calls to businesses will be answered by our inbound call agent using an Artificial Intelligence program automatically. The AI agent will also qualify the caller, direct them to the appropriate team, and book an appointment without needing a live person. Olivia AI created by Pete & Gabi uses voice AI to accomplish these tasks.
Smarter Inbound Call Handling Starts With AI
What are AI Inbound Call Agents?
AI-powered automated call agents receive incoming telephone calls from clients and then utilize AI to qualify the caller in real-time and redirect them to the correct agent based on their qualifications. It is efficient because of all aspects of the telephone call, including the routing of the call and updating the client information.
Common features of business AI inbound telephone systems:
- Process newly received calls automatically (answering the phone) 24X7
- Verify the caller’s intent in real-time during live voice conversation with the caller
- Route calls based on the caller’s intent & information stored in your company’s CRM
- Transfer the caller to a live agent/sales representative when necessary
- Record all data with respect to did call regularly and update contact records with respect to all did calls via your CRM automatically.
Loss of income is generally due to long wait times; lost calls, calls are not answered, and inconsistent handling of customer inquiries. The above-listed features create a system where every inbound telephone call is answered to create new customer opportunities, qualifying customers, and outlining future contact.
Engagement Rate of Prospects that Respond
Reduction in Time to Manually Follow Up
In Total Annual Revenue Recovered
AI sales agents for lead nurturing
AI Calling Agents Built for Inbound Call Automation
Which AI voice agents can Answer Inbound Phone Calls?
The essential elements support the use of AI to handle inbound calls like speech recognition, Natural Language Processing (NLP), and voice synthesis. These components provide Olivia AI to interact with callers naturally, address their needs, and direct them toward the best resolution to their questions.
Answers instantly to all incoming phone calls 24/7
Conducts live voice conversations with callers continuously
Monitors all live calls, providing real-time updates
Archives all inbound calls in one central location
Transcribe all inbound calls both through and after the call
Produces a summary report for each incoming call that contains qualifying information
Supports more effective business decisions by providing historical & current call data
Runs completely autonomously without any manual input to initiate operations
Olivia AI provides your team with the following benefits:
Technology
AI Software for Inbound Call Automation: How Does It Work?
AI inbound calling software relies on low-latency voice AI, Natural Language Processing (NLP), and Conversation Intelligence to provide immediate responses. Each call is unique and determined by the existing CRM and caller record; therefore, a human may not be needed whenever someone is contacted.
Deliver natural-sounding, clear voice conversations that create initial engagement with the caller
Utilize the total historical record of the calling activity to tailor the interaction
Answer questions from and overcome objections raised by the caller during a call, in real-time
Modify their flow of a conversation with regards to the CRM data, caller intent and qualify the lead
Primary functions include:
Simple Setup
How to Automate Inbound Phone Calls Using AI Agents
AI sales agents integrate with your CRM, answer incoming telephone calls, classify callers based on their qualification. To receive a service, calls are directed to the appropriate agent based on the caller’s qualifications and document the entire interaction.
Make every conversation count
Speak to our Expert
Hello! I'm Clancy Ryan, Head of AI
I oversee the training and optimization of Olivia AI, including conversation design, objection handling, and high-volume call management. Want to see how your business can handle every inbound call without adding staff?
Never Miss an Inbound Call Again
Why Use AI Phone Agents for Inbound Call Handling and Appointment Booking?
AI measures agents on the number of leads qualified, appointments booked, and retained customers as opposed to only the number of incoming calls they have answered.
Companies using Olivia AI for inbound call handling have reported ongoing and reliable results.
+1.5X
AI vs Manual Calling Customers Acquired
+40%
Conversion to Customer
-20%
Churn reduced
+20%
Revenue from Up-sells/Cross-Sells/Promotional
Source: Olivia AI deployment data from Pete & Gabi enterprise use cases.
Features
How Do Sales Teams Use AI Inbound Call Agents for Lead Qualification and Engagement?
AI Inbound Call Software manages your entire inbound call process. From the first ring to booking, qualification, and call transfers, without increasing headcount.
Some key capabilities of Olivia AI are:
- Ability to manage up to 100 inbound calls at the same time.
- Create personalized call scripts based on each caller’s data in the CRM
- Qualify leads in real time for immediate transfers to the appropriate representative
- Document every outcome and data point of each call directly within your own CRM system
- Recommend products or services based upon the customer's account information during each call
- Follow up to previously missed or previously called customers via outbound campaigns
- Experience complete flexibility with no long-term contracts
AI Inbound Call Agent Use Cases
How Do Businesses Use AI Inbound Calling Software for Customer Support and Sales?
Utilizing AI-powered inbound call agents allows businesses to respond to each incoming call and assist potential customers 24/7 without having to expand their team size.
Hundreds of qualified leads every night based on overall call volume and percentage of inbound calls answered.
Calls routed to the right sales rep, team, and support agent based on the customer’s intent.
Scoring and prioritizing high value leads for immediate transfer to a sales rep.
Automated outbound calls to missed inbound callers to follow up.
Scheduling appointments with prospects while on their inbound call.
Providing accurate product and service information to customers during each call.
Here are just some of the most common use cases for having an Olivia AI inbound call agent:
Integrations
AI Inbound Calling Software with CRM Integration
Integrate AI inbound call agents for lead qualification with any existing CRM, automation tools, or business management platform. You can automate the syncing of data with a given caller’s outbound interaction, including call outcomes, and tasks related to follow up.
Salesforce
HubSpot
Zoho CRM
Pipedrive
Email & SMS Scheduling
Sugar CRM
ServiceNow
REST API
AI Voice Agents for Modern Businesses
Automate Conversations with Olivia AI
Industries
Top AI Voice Agents for Answering Business Phone Calls Across Every Industry
Olivia AI helps your organization deliver better service by providing automated, consistent, 24/7 support for your employees' workflow, regulatory requirements, and customer expectations.
Healthcare
Provide patients with direct access to the information they need by allowing Olivia AI to provide answers to frequently asked questions. It confirms appointments and facilitates post-treatment follow-up calls using AI.
Financial Services
Capture all incoming lead inquiries, qualify borrowers or borrowers’ loan types, and manage regulated communication with no additional staff.
Real Estate
Provide automated answers to frequently asked questions from potential buyers and sellers, schedule property showings, and provide answers.
Insurance
Handle the first notice of loss (FNOL) via phone, answer questions about insurance coverage, and manage inquiries related to the renewal of a policy.
Telecommunications
Provide automated answers to customer service inquiries, processed upgrade requests, and handled retention conversations with no increase in the number of full-time employees.
Education
Offer automated answers to prospective students' questions regarding enrollment, eligibility, and program offerings.
Utilities
Deliver automated information about utility service interruptions, billing changes, and new utility service alternatives.
Hospitality
Provide automated answers to guest inquiries regarding booking, guest service, and upselling opportunities during the call.
Automotive
Generate automated answers to dealership inquiries, appointment scheduling for service, and follow-up communications to a prospect after they visit a dealership.
Professional Services
Provide automated answers to client intake calls, general inquiries regarding appointment scheduling, and handle email inquiries related to service-based businesses.
Staffing & Recruiting
Automate answers to candidate inquiries regarding job applications, qualified candidates for consideration for a position based on pre-screened criteria, and schedule interviews.
Marketing
Answers inbound calls generated by marketing campaigns, conduct live engagement surveys using your call center solution or manage high-volume calls.
Built for Inbound & Outbound Calls
DEPLOY HUMAN-LIKE
AI CALLING WITH OLIVIA AI
Revenue Outcomes That Count
What Results Can AI Inbound Call Agents and Call Routing Deliver?
Discover the results of using AI agents that make and answer phone calls for dormant B2B accounts
How Rebecca AI Processed 11,833 Candidates Without a Single Recruiter
2 days ago
How Olivia AI Engaged 9,478 Calls and Generated 160 Prospects
2 days ago
FREQUENTLY ASKED QUESTIONS
How to automate inbound phone calls using AI agents?
To have an automated inbound calling solution, a comprehensive voice AI platform with fast response times, integrates with customer relationship management (CRM) systems, and intelligent caller routing.
Olivia AI, developed by Pete and Gabi, is designed to manage the entire workflow of an inbound call. The agent will take every call, confirm whether the caller has been properly qualified to speak with the agent, and route the caller to the proper agent.
Which AI call agents can qualify for inbound leads in real time?
AI agents can determine the viability of your inbound leads through a series of questions, scoring responses and routing high-value calls to your sales team.
Olivia AI leverages existing CRM data and uses adaptive call scripts to score every caller accurately. Once a qualified lead has been established during the call, the lead is transferred to your sales team immediately. If not a qualified caller, then the caller would be placed into an automated follow-up sequence to be contacted later.
How to improve customer service with AI inbound call agents?
AI agents that handle inbound calls improve customer service because they take every call almost immediately when the call comes into the company. AI agents do not have any backlog and can provide the callers with accurate routing of calls and provide answers to questions.
Olivia AI leverages the caller’s existing CRM record and call history to personalize the inbound call experience in every interaction. Regardless of when the call occurs, there will be consistency in the caller’s experience, and the caller will always receive an informative response.
Which AI inbound call agents are built for high call volumes without increasing headcount?
When handling high call volumes with a human team, your organization must hire more employees, train them properly, and incur additional employee costs. AI inbound agents remove this dependency and allow you to manage multiple calls at the same time.
Olivia AI can manage up to 100 simultaneous inbound calls at any time. Since there are no human employees to fatigue or fall behind during heavy call volume, the call quality remains the same.
How to reduce missed business calls using AI voice agents?
Missed calls happen when volume exceeds staff availability. AI voice agents solve this by answering every inbound call automatically, including evenings, weekends, and holidays.
Olivia AI ensures no call goes unanswered. If a caller disconnects before speaking with someone, Olivia AI triggers an automatic follow-up call to re-engage them.
Automate Every Inbound Call
Ready to Handle Every Inbound Call With AI?
AI answers every call, qualify for every lead, and converts more calls to sales. Olivia AI provides all these solutions without adding headcount.
